Yes, If we have not shipped your order it can be cancelled.

Please email us @TheSirenHairCompany@gmail.com

It depends on where you are. Orders processed here will take 3-5 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Once you place your order using the pick-up option, you will receive an email/text conformation with the instructions pick-up location.

Each bundle weighs between 3-3.5 oz

Yes, Brazilian virgin hair can be straightened or curled. Just avoid excessive heat to prevent drying and tangling.

14"- 2 bundles are recommended

16"-20" - 3 bundles are recommended

22" and Up - 4 bundles are recommended

Our recommendation is based upon the lengths you purchase.

No, but we recommend co-washing with a moisturizing conditioner prior to installation for hydration.

Yes, this is 100% unprocessed Brazilian human hair. Therefore, it can be colored. For coloring or processing, especially to #613, we highly recommend using a professional.

For hair that has been manufactured to be stitched onto a weft, it's normal to experience a minimal amount of shedding. By minimum shedding, we mean that the hair will not have a noticeable or drastic decrease in its thickness or fullness. However, it's important to properly care for the hair as advised. Tangling can result from dryness. Ensure you wash and condition your hair at least once a week, and comb regularly. Consult a stylist for more tips.

Each bundle can vary slightly in texture, color and wave pattern. Our Brazilian hair is sourced from different donors meaning no two bundles will be the same.

The lifespan of hair extensions depends on maintenance. With proper care, they can last for 3-6 years.

To keep your new hair soft and manageable, please use high-quality shampoo and conditioner regularly, paying particular attention to conditioning. A weekly deep conditioning treatment is recommended. Please avoid oil and heavy styling products.

Treat it as you would your own hair.

Always avoid sleeping on wet hair. To protect your hair use a satin scarf or bonnet, or sleep on a silk pillow to reduce friction and prevent tangling. The better you protect your hair at night the less heat you will have to apply in the morning, which helps with the longevity of the hair.